Warranty Policy

We have full confidence in the quality of our products and provide you with limited warranty service, covering issues arising from material or process defects under normal use.

Warranty Period
All Aiasmart products come with a limited warranty of 1 year from the date of shipment.
*If you purchase in EU or EFTA countries/regions, according to local regulations, the warranty period will be extended to 2 years.
*This warranty only applies to products purchased from Aiasmart official or authorized dealers, and valid proof of purchase must be provided when applying.

Scope of warranty coverage
During the warranty period, if the product exhibits the following manufacturing defects under normal use, we will provide free repair or replacement services:
*Hardware manufacturing defects
*Malfunctions caused by defects in components or materials
*Internal electrical problems caused by non-human factors
*Functional issues that prevent the product from functioning as expected

Situations not covered by warranty:
*Damage caused by accidents, falls, misuse, liquid ingress, or moisture
*Appearance damage that does not affect product functionality (such as scratches, dents)
*Problems caused by the use of non original accessories or software
*Unauthorized attempts at disassembly, modification, or repair
*Normal wear and tear (such as natural decay of battery capacity with use)
*Any data stored within the device is lost
*The product serial number has been tampered with, the label is damaged, or the component is missing

Warranty application process
If you need warranty service, please follow the steps below:
1. Contact customer service: send an email to support@aiasmart.com And provide your order number, problem description, relevant photos/videos, and purchase voucher.
2. Review and Return: After our evaluation and confirmation, we will send you a prepaid return label to guide you in returning the product.
3. Testing and Handling: After receiving and testing the product, if it meets the warranty conditions, we will provide free repair or replacement; If it does not meet the requirements, we will notify you and provide a paid repair option.

Important Notice
*Before sending for repair, please make sure to backup and delete personal data. We are not responsible for data loss.
*The replaced product may be a brand new, refurbished, or functionally equivalent product of the same model.
*The remaining warranty period of the repaired or replaced product shall be based on the original warranty period and shall not be extended.
*If the product does not meet the warranty conditions and you have not paid the return shipping fee within the specified period, we reserve the right to dispose of the product.

If you have any questions about the warranty terms, please feel free to contact us at any time support@aiasmart.com Contact us.

Warranty Policy

We are confident in the quality of our products and offer you a limited warranty covering problems arising from defects in materials or workmanship under normal use.

Warranty period
All Aiasmart products come with a limited warranty of one year from the date of shipment.
* If you purchased it in an EU or European Free Trade Association (EFTA) country, the warranty period will be extended to 2 years, depending on local regulations.
* This warranty applies only to products purchased from Aiasmart or its authorized dealers. Valid proof of purchase is required when applying for the warranty.

Warranty Coverage
During the warranty period, if the product develops the following manufacturing defects under normal use, we will provide free repair or replacement services:
Hardware manufacturing defects
Failure caused by defects in components or materials
* Internal electrical problems not caused by human error
* Functional issues that prevent the product from functioning as expected

Situations not covered under warranty:
Damage caused by accident, drop, misuse, liquid ingress, or moisture.
* Appearance damage that does not affect product functionality (such as scratches or dents).
* Problems caused by using non-genuine parts or software
* Unauthorized attempts at disassembly, modification, or repair
* Normal wear and tear (such as the natural degradation of battery capacity with use).
* Any data stored on the device is lost.
* Product serial number has been tampered with, label is damaged, or parts are missing.

Warranty application process
If you require warranty service, please follow these steps:
1. Contact customer service: Send an email to support@aiasmart.com , providing your order number, a description of the problem, relevant photos/videos, and proof of purchase.
2. Review and Return: After our assessment and confirmation, we will send you a prepaid return label and guide you on how to return the product.
3. Inspection and Handling: After receiving and inspecting the product, if it meets the warranty conditions, we will repair or replace it free of charge; if it does not meet the conditions, we will notify you and provide paid repair options.

Important Notice
Before sending your device for repair, please be sure to back up and delete your personal data. We are not responsible for any data loss.
* The replacement product may be brand new, refurbished, or a product of the same model with equivalent functionality.
* For repaired or replaced products, the remaining warranty period will remain the same as the original warranty period and will not be extended.
* If the product does not meet the warranty conditions and you fail to pay the return shipping cost within the specified period, we reserve the right to dispose of the product.

If you have any questions about the warranty terms, please feel free to contact us at support@aiasmart.com.